Providing Suppliers a Platform for Interaction with their Customers to Sort Out Specific Issues and Follow Up .
• DEVELOPMENT OF NEW ITEMS
• QUALITY ISSUES
• THIRD PARTY INSPECTION
• FIELD ISSUES
DEVELOPMENT
• UNDERTAKING NEW DEVELOPMENT ITEMS
• TECHNICAL ASSISTANCE FOR PLANNING
• IMPLEMENTATION
• SAMPLE DEVELOPMENT
• SAMPLE CLEARANCE
• FOLLOW UP FOR CORRECTIVE ACTION WITH SUPPLIER
• CO-ORDINATION WITH CUSTOMER TILL SAMPLE APPROVAL
NOTE: COMMERCIAL ISSUES EXCLUDED
QUALITY ISSUES
• REGULAR FOLLOW UP OF SUPPLIES TO CUSTOMER • INCASE OF REJECTION, INVESTIGATION AT CUSTOMER PREMISES
• PROVIDING INFORMATION TO THE SUPPLIER
• PLANNING OF CORRECTIVE AND PREVENTIVE ACTION
• FEEDBACK TO CUSTOMER WITH CUT OFF DATE
FIELD ISSUES
• JOINT INVESTIGATION OF PROBLEMS FACED BY THE END CUSTOMER(FIELD)
• FEEDBACK TO SUPPLIER
• PLANNING FOR CORRECTIVE ACTION
• FEEDBACK TO CUSTOMER WITH CUT OFF DATE
• FOLLOW UP OF EFFECTIVENESS OF CORRECTIVE ACTION
